Selling Navigator

返金ポリシー

Effective Date: November 1, 2026

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns and cancellations.

2. General Refund Rule (B2B Service)

Selling Navigator is a business-to-business (B2B) software-as-a-service (SaaS) platform designed for agencies, service providers, and professionals. By registering for an account, you represent that you are purchasing our services for purposes relating to your trade, business, craft, or profession.
As a B2B platform, all purchases are final and non-refundable, except as strictly required by mandatory consumer protection laws applicable to your jurisdiction.

3. EU & UK Consumer Right of Withdrawal

If you are an individual acting outside the scope of an economic activity (a "Consumer") and you reside in the European Union or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of your initial purchase without giving any reason.

  • How to exercise this right: To request a refund under this statutory right, you must contact Paddle's customer support or reach out to us at support@sellingnavigator.com within the 14-day period.
  • Please note that if you are a freelancer, sole trader, or purchasing on behalf of a company, you do not qualify as a Consumer under EU/UK law and are not eligible for this statutory refund.

4. Non-Refundable Items & Services

The following items and services are strictly non-refundable under any circumstances:

  • Subscription Renewals: Automatic billing charges for the renewal of your monthly or annual subscription. You are responsible for canceling your subscription before the renewal date via the Paddle customer portal.
  • Add-ons & Quota Upgrades: Purchases of supplementary storage (e.g., +100 GB) or other account add-ons.
  • API Call Packages: API volume packages are one-time purchases, are non-refundable, and any unused API calls will automatically expire 365 days after the date of purchase.
  • Lifetime Deals (e.g., AppSumo): Purchases of lifetime licenses through third-party platforms like AppSumo are subject to the refund policy of the respective platform at the time of purchase. Once the third-party refund window expires, no refunds will be issued by us.